FAQs – Trust Disrepair – Disrepair Claims

Frequently Asked Questions.

These FAQs aim to address common questions and provide clarity on how Trust Disrepair can support social housing tenants in claiming compensation for disrepair issues. If you don't find an answer here, feel free to send us a message.

Do I have to pay anything upfront?

No, our service does not require any upfront costs. We work on a no-win, no-fee basis, ensuring that you only pay if your claim is successful.

What kind of disrepair issues can I claim for?

You can claim for a variety of disrepair issues, including but not limited to leaky pipes, faulty boilers, dampness, mold, and structural damage. Any condition that affects the safety or healthiness of your home may be eligible for a claim.

How do I start a disrepair claim?

How long does a typical claim take?

The length of a claim can vary depending on the complexity of the case and the response from your landlord. We'll keep you updated throughout the process.

What evidence do I need for a claim?

You'll need evidence such as photographs of the damage, records of correspondence with your landlord, and any medical reports if your health has been affected. Our team can help you gather the necessary evidence.

How does the referral program work?

To start a claim, contact us via phone, email, or our online form. We'll guide you through the process and assess your case to determine if you're eligible for compensation.

How does the referral program work?

Our referral program allows you to earn rewards by referring friends and family who are dealing with disrepair issues. Simply share our service with them, and if they successfully claim compensation, you'll receive a reward.

What are my rights as a social housing tenant?

As a social housing tenant, you have the right to live in a safe and healthy home. Landlords are legally obligated to maintain properties and address disrepair issues promptly.

hello@trustdisrepair.co.uk

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